F.A.Q.

On this page, you will find answers to frequently asked questions. We will update this page as we receive more questions. If your question is not listed, please let us know via our contact form and we will try to answer your question as soon as possible.

GENERAL

Do I need an account to place an order?

You can make purchases as a guest, but you can also create an account to access your order history, track your orders, save your shipping address, and securely store your billing information to facilitate the checkout process.

Is shopping on this website safe?

Yes, it is - Rithim® takes all precautions to protect your personal information and your data is never provided to third parties. Payments are securely handled via Mollie and PayPal - for more information on PayPal's security, see here.
All personal data collected and/or processed in connection with your use of the store is subject to our Privacy Policy. We maintain physical, technical, and administrative safeguards to ensure the protection of your data.

I have a store, do you offer wholesale prices?

Yes, we do. Go to the b2b page. Once you have filled in the form, we will contact you by email or phone to discuss the possibilities.

PRODUCTS

Where are your products made?

All of our beard care products are carefully crafted in the Netherlands. We are committed to maintaining the highest quality standards and consistently deliver premium products. For more complex formulations with advanced active ingredients, we collaborate with specialized laboratories across Europe.

I just started growing a beard. What's the first product I should try?

We always recommend starting with beard oil once the beard starts to itch. From there, we recommend experimenting and seeing what works for you and your specific beard style.

How much beard oil, balm, or wax should I use?

Every beard is different, and a little product goes a long way. The best way to apply the product is to apply it bit by bit until you have found the right balance. A good rule of thumb is that your beard should not feel too oily or heavy. If it does, you have used too much. We recommend starting with a fingertip-sized amount and building up or reducing from there.

How long does your beard oil last?

That mainly depends on the length of your beard. An average use of 1 month can be expected from our 30ml beard oil.

Are your products natural/organic?

Yes, our products are composed of 100% natural ingredients, many of which are organic!

Are your products tested on animals?

Absolutely not. We are vehemently opposed to animal testing and ensure that no animal testing is performed in the purchase, testing, and production of all our products.

I'm a vegetarian/vegan, can I use your products?

All of our products are vegetarian friendly, and over 80% are vegan friendly. For more information on which of our products are vegan friendly, contact our team today.

Do your products contain SLS or parabens?

Our products are completely free of sodium lauryl sulfate (SLS) and parabens.

I have a business, can I sell your products?

You certainly can! We serve barbershops, online retailers, high street stores, distributors, and everything in between in more than 100 countries. Contact us to start your journey with our brand.

How do I use beard oil and beard balm?

Take a small amount in the palm of your hand.
Rub your hands together (if using beard balm, until the balm melts).
Apply it to your beard/mustache, making sure it reaches your skin!
Use a brush to evenly distribute the beard oil and shape the beard).

What is the difference between beard oil and beard balm?

Both have the same purpose, which is to nourish your beard. The difference is that beard balm ingredients include butter and wax, which are used to make the consistency thicker and give more firmness. In short, with beard balm, you can easily shape your beard, while beard oil is mainly for care. Although the beard balm is thicker, it is not as heavy as beard oil. So, if you have oily skin, we recommend using beard balm.

PAYMENT, SHIPPING, AND RETURNS

What payment methods are available?

At the moment, we support the following payment providers:

We accept all major credit and debit cards
iDEAL / Wero
Google Pay
Apple pay
PayPal
Belfius Direct Net
Giropay
KBC/CBC Payment
Klarna Pay later
Bancontact
SOFORT Banking
and many more...

I have a coupon/discount code. How do I apply it?

On desktop: you can enter your coupon code in the box located just below the order summary on the shopping cart page.

On mobile: tap the price tag icon in the side cart drawer, or scroll to the bottom of the cart page to find the coupon code field.

Where is my order shipped from?

All orders are shipped from our main warehouse in the Netherlands. We are actively working on expanding our logistics network and plan to partner with international fulfillment centers to offer faster delivery times in the near future.

Do you ship internationally?

Yes, we ship worldwide. Shipping rates vary based on the destination country and the weight of your order. Please note that international deliveries may take additional time due to customs and export procedures.

All international orders are shipped with the necessary customs declarations. However, your local customs office may apply additional duties or taxes before releasing your order for pickup. These fees are not included in the final price at checkout and are the responsibility of the recipient.

How are shipping costs calculated?

Shipping costs are based on the volume and weight of your order. Simply add your desired products to the shopping cart and proceed to the checkout page — you’ll be able to view all available shipping options and prices before completing your purchase.

If no shipping options are available for your location, please contact us, and a member of our team will be happy to assist you.

What is the threshold for free shipping?

Netherlands: Free shipping on orders over €25.
Germany & Belgium: Free shipping on orders over €30.
Europe Zone 1(Italy, Finland, Denmark, Ireland, United Kingdom, France, Luxembourg, Sweden, Spain, Portugal, Poland): Free shipping on orders over €50.
Europe Zone 2(Åland Islands, Albania, Andorra, Belarus, Bosnia, Bouvet Island, Bulgaria, Cyprus, Estonia, Gibraltar, Greece, Hungary, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Romania, San Marino, Serbia, Slovenia, Slovakia, Spitsbergen, Czech Republic, Turkey, Vatican City, Switzerland): Free shipping on orders over €75.
Other regions: Free shipping on orders over €150.

If your order is below the free shipping threshold, you can select your preferred carrier and view the applicable shipping costs during checkout. We partner with a wide network of carriers to offer you the best possible rates based on your location and order size.

How long does shipping take?

We offer fast and reliable shipping, no matter where you are.

Netherlands: 1–2 business days after dispatch.
European Union: 5–14 business days after dispatch.
Worldwide: 7–18 business days after dispatch.

Most orders are processed and shipped within 24 hours from our warehouse. We ship six days a week — Monday through Saturday — to ensure your order gets on its way as quickly as possible.

As soon as your order is shipped, you'll receive a tracking link to follow your delivery in real time.

What courier services do you use?

We work with trusted international carriers including DHL, DPD, UPS, FedEx, and PostNL. At checkout, you can select the shipping service that best suits your needs — balancing speed, reliability, and cost.

Can I track my order?

Absolutely! Every shipment includes standard tracking at no extra cost. Once your order is packed and ready to ship, you will automatically receive an email with your tracking link so you can monitor your delivery in real time.

If you haven't received your tracking number or need help locating it, please don’t hesitate to contact our support team — we’re here to help!

What if my order is delayed or hasn’t arrived?

If your order is delayed or hasn’t arrived within the expected delivery time, please reach out to our customer service team. We’ll quickly investigate and assist you in resolving any issues with your shipment.

How do I return an order?

If you are not satisfied with our product and want to return it, please contact us through our Contact page and let us know your order number along with the reason why you want to return the product.

We offer a 14-day return guarantee, which means that if you are not satisfied with your purchase for any reason, you can return it to us in its original condition within 14 days of the date you received the item. For full details on our return policy, click here.

OTHER

I want to work for Rithim®. Are you hiring?

We’re always on the lookout for talented and passionate individuals to join our team. If you're interested in working with us, please send your CV to info [@] rithim.nl or visit our Careers page to see current job openings. We’d love to hear from you!

Why should I sign up for the newsletter?

Subscribing to our newsletter is the best way to stay updated on our latest product launches, exclusive discounts, grooming tips, giveaways, and more. Plus, when you sign up, you’ll instantly receive a 10% welcome discount on your first order.

We respect your inbox — expect no more than one email per month packed with real value.

Do you provide free samples?

At the moment, we do not offer free samples. However, if you are a journalist, blogger, vlogger, influencer, photographer, or creative professional interested in reviewing our products, we invite you to contact us about our reviewer discounts and ambassador program.